FAQ

FAQ

Where is the best place for money exchange?

In Gangnam, there are several convenient and reliable places to exchange money. Here are your best options:

1. KEB Hana Bank & Woori Bank Branches
Why it's great: These banks are widespread in Gangnam and offer secure services.
Tips: Bring your passport for large exchanges and check their rates online before visiting.

2. COEX Mall (Samseong Station, Line 2)
Why it's great: It has several currency exchange counters, and the rates can be better than banks.
Tips: Compare the rates at different counters inside COEX.

3. Gangnam Underground Shopping Mall (Gangnam Station, Line 2)
Why it's great: Some smaller exchange booths here offer competitive rates.
Tips: Compare rates among booths, and avoid peak hours for quicker service.

4. Hotels in Gangnam
Why it's great: If you're staying at a major hotel, such as InterContinental or Shilla Stay, they often provide exchange services.
Tips: Convenient but usually higher rates compared to other options.

Where can I withdraw money?

You can withdraw money from the GLOBAL ATM located inside banks such as Hana Bank, KB Bank, Woori Bank, IBK Bank, and Shinhan Bank.

Will anybody meet me at the airport?

Every patient who has booked surgery or is using Docfinderkorea's transportation service will have a driver waiting for them at the airport.

Where can I receive my tax refund?

The tax refund for surgery can only be received at the airport before your departure. Please ensure you have your passport and tax refund receipt ready. Be careful not to lose your tax refund receipt, as you can only receive it once.

How much is tax refund?

Every patient can receive approximately 7-8% of their surgery fee back as a tax refund.

Can i get Sim Card upon arival?

You can get prepaid Sim card upon arrival in Korea at Incheon Airport in Terminal 1, Level 1 Arrival Hall at Gates F and A, and in Terminal 2, Level 1 Arrival Hall at Gates 6-7 and 4-5.

Where can I rent pocket Wi-Fi?

You can rent pocket Wi-Fi upon arrival in Kore at Incheon Airport in Terminal 1, Level 1 Arrival Hall at Gates F and A, and in Terminal 2, Level 1 Arrival Hall at Gates 6-7 and 4-5. The devices can be returned at the airport before your departure.

How do I take a bus or subway?

You should use a transportation card, which can be purchased with cash at any convenience store and recharged at convenience stores or subway stations. For easier navigation, we recommend using Naver Map, Kakao Map, and Seoul Subway apps, which will show the shortest route and the cost of your trip. Transfers between buses and subways are free within 30 minutes.

What map apps should I use for navigating in Korea?

Please note that Google Maps doesn’t function fully in South Korea. For a more comfortable stay, we recommend using Naver Maps or Kakao Maps.

Can I go to Korea alone? I have no friend and family in Korea

There’s no issue with traveling to Korea alone for plastic surgery. Our managers will accompany you to every clinic appointment and assist with any concerns during your stay. We provide not only all the necessary information about your procedures but also emotional support throughout your journey!

How can I pay for surgery? What currency should I bring with me?

Patients may experience increased swelling for 3-4 days after the surgery, which is very normal. However, if you feel that your swelling is excessive, please contact your case manager.

What should I do in emergency situation?

For any emergency situation please call your case manager in WhatsAPP
Here are emergency phone numbers in Korea:
1130 - foreign travelers hotline
1339 - medical emergency
112 - police
119 - fire and ambulance

What should I bring with me to Korea?

1. Travel adapter for your electronic devices. Korea operates on 220V with plug type F.
2. Cash and credit card. The safest currencies to bring are USD or KRW.
3. Hat and sunblock to protect your face from the sun after surgery.
4. Comfortable zip-up or button-up clothing and shoes that are easy to put on. Bring an extra pair of loose underwear if you're having liposuction.

Can I bring a friend or loved one with me?

It is your decision if you would like someone to accompany you during this surgery holiday. Docfinderkorea will not charge you extra for accommodation or in-country transport, given they are staying in your room.